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She is reviewing the company's five-year plan and deciding if any corrective actions are needed. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. D) autocratic Issue and defect management procedures. The Theory of Constraints is all about identifying the root cause of a performance issue then working relentlessly to remove this main problem for good. a mechanistic approach to organizing is used Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Use good change management processes Identify communication needs A man steals from a grocery store in order to feed his starving family. A) ideas for making organizations more responsive, more democratic, and less wasteful B) incremental B) MIS An information system could never hinder an organization's business capabilities. B) benchmarking. C) career readiness A) internal business A) product differentiation This overzealousness can manifest in a number of ways, such as: In any case, youll be wasting a ton of manpower, time, and money for minimal results. A) environment, organization, structure, and tasks. A) a strategic map E) Stop by everyone's cubicles often and ask to see their work, so they know you are still part of the team. E) They require controls at many different points. A) market share E) informational, Which of the following is an example of a physical control? D) They provide services on demand. True or False, One example of a business process is shipping a product to a customer. C) new market entrants, substitute products and services, customers, and suppliers. A) ignoring the more important and difficult activities It plans to grow by producing high-quality water toys at a low cost that are delivered in a timely manner. E) verifies the accuracy and fairness of financial statements, B) primarily used when management suspects embezzlement. He was now ready to assess his True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. A) Sales and marketing C) ero-based D) customers. The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. A) Web beacon All of the following are true about these factors EXCEPT: answer choices. B) physical E) FTP, Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? A) assigning responsibility. Resources 6. Ironically, this means formalizing as many of your processes as possible over time as needed to truly get your organization running like a finely-tuned machine. From there, youll switch to a bottom-up approach. E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. C) allows easy comparison of different departments doing different activities. For example, DSI adopted Helpjuices knowledge base software to streamline internal access to company knowledge which in turn led to more efficient and effective service calls for their customers. A) employee retention B) measuring performance This group determines who gets hired and fired, the company culture, the financial position of the organization, and everything in between. With all else in place, this is the final piece of the puzzle to ensure the new way takes hold. A) internal business process perspective Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to These commonalities are where we can find the foundational best practices for improving your business processes. In digital firms, both _____________ and _____________ are the norm. Developed and managed internally, OPAs influence project planning, execution, and control. A) Relational Hence basic needs and security needs have the power to motivate a consumer to buy products and services. Which of the following is NOT a characteristic of a successful control system? C) It is temporary and in service of someone else. D) 1 and 3 C) Internet shopping produces cost transparency. A) the flattening of economic and cultural advantages of developed countries. Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). This article throws light upon the six main factors that affect individual performance. C) ESS C) CIO As you optimize these workflows, youll also continually remove hazards and distractions that can potentially throw your team off course. There are a number of other manufacturers who produce similar water toys. C) A business firm is a collection of business processes. E) Survival. E) There is no distinction, they are the same thing. B) number of new products C) informational A) His action is acceptable, because the grocer suffers the least harm. (Incidentally, these issues are likely impacting many other areas of your organization, as well.). B) Internal business B) Improved decision making Colin was working on his budget. C) production schedule E) enabling the development of new services. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. B) transmit orders to restock directly to its suppliers. A) Operational What is the dominant approach for budgeting used today? The follower is not a passive player in the leadership process. A) internal business process perspective True or False, The three main dimensions of information systems are management, organizations, and information technology. C) employee turnover rates E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. Theres not a single organization on the planet that runs to 100% perfection. True or False, A TPS is an information system that keeps track of all of the daily routine transactions of a business. C) Digital firms offer extraordinary opportunities for flexible global organization and management. True or False, Identifying customers is a business process handled by the human resources function. A. Notions of time Culture is the unseen thread that binds people together. D) preventing client computers from accepting cookies. C) too much control A) broad. Walmart's continuous replenishment system allows it to do all of the following except: A) measurement of quantifiable goals and quick corrections. In some cases, your BPI initiatives will focus on improving communication-specific workflows (e.g., adding new chat tools, refining contact protocols, etc.). C) PGP A) A safe harbor C) human resources Olivia is the go-to person at her company for quick turnarounds and short-term projects. He is meeting with a head hunter later in the week. D) sales and marketing C) He assumes that people are working their hours as noted on their time card. Okay, the answer to that question may seem pretty straightforward and maybe a bit obvious. E) only a single supplier. B) Customer and supplier intimacy Where are they in the control process? B) Business processes are a collection of standard operating procedures. A) dashboard B) timely, accurate, and objective Formerly an engineer, Jared started working in UX in 1978, founded UIE (User Interface Engineering) in 1988, and has helped establish the field over the last 30 years. E) Business processes are typically . D) an extranet. E) Zero-based control. B) customer perspective D) manages data entry staff. D) incremental Internal business processes influence all of the following EXCEPT Which of the following best describes ERP systems? C) uses Internet technology to maintain a networked community of users. E) is limited by traditional organizational boundaries. A) capturing. 24) To further company strategy, measures on the balanced scorecard would most likely include: D) tactical C) Decentralized B) Business processes are a collection of standard operating procedures. A) weekly. This, of course, means theyll be delivering the most value they possibly can to your business. D) His action is wrong, because if everyone were to do this, the concept of personal property is defeated. C) yield B) acts as liaison between the information systems group and the rest of the organization. ________ is the amount of acceptable deviation from a standard, determined when the standard was established. B) It helps to communicate corporate strategy to all members of the organization. B) Knowledge and data workers in an organization Which of the following is a primary function of management? As Dermot prepares for the meeting, what should he say about his former company? C) encouraging good communication and mutual participation. B) information systems manager. As well discuss, improving your bottom line is the main reason youd decide to improve a process in the first place. B) shows how their work contributes to organizational effectiveness. D) using the creative elements of another product. 18) Which of the following is NOT true of a good balanced scorecard? C. E) HIPPA. Q. E) Productivity. All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. The internal business environment comprises of factors within the company which impact the success and approach of operations. If one element brings positive effects to company, it is considered as strength. Consumer perception is a major factor that influences consumer behavior. D) the RATER system. D) A department store creating specialized products for preferred customers. B) overemphasis on one instead of multiple approaches Improving your internal business processes will increase your overall teams productivity, as well. "Look and feel" copyright infringement lawsuits are concerned with: B) HIPAA Competence 3. Making information available to everyone. C) to save companies in payroll costs E) A clothes manufacturer expanding its offerings to new styles. E) controlling productivity. A) Improved efficiency B) End-user B) on the hard drive of the visitor's computer. Converting raw data into a more meaningful form is called: Working with your team, you can then begin further prioritizing each of these areas for improvement and thinking about how youll make it happen. The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. 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