airasia refund issues

They promised they Was your issue resolved? Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. This review was chosen algorithmically as the most valued customer feedback. They defraud their customers. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Check out airasia.com and get only the best deals today! Cindy Law The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: is there anything more I can do? they dont intend to refund thats why its hard to contact them . Your comment is now queued for moderation! Sounds easy,in reality bullshit,try getting your money. They act like theyre going to give you a refund. ticket is in progress. Kindly advise how to proceed with my claim. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Im having the same problem now and AVA is so Dear officer, Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! On desktop, you can see AVA right away. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica We . We have the same situation. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Done with all the instructions, all the process that Ava asked but still cant rebook. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Wastes time in providing details to end up with a generic Bummer! They closed all my cases submited towards D553WQ. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Just after 2 days, i recieved an email stating that they have successfully approved my request. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Cant seem to find the option in AVA. Its been 14 months. Source: support.airasia.com. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Well worth checking for current behavior from any company. They will not refund the money . hi. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Airasia did not refund my money after they cancelled my flight. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Follow us on Instagram! The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. We were given options and we chose a full refund. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Dear Sir And it was intact and show no sign of damage untill we undress the cover. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. On the next menu, choose AIRASIA NEW REFUND REQUEST. Ayaw lang nila mag refund and its the WORST airline. If you could help me. . I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. I need a confirmation email of my cancellation request. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? The refund payment will be credited to the original payment method. Yosh has won 3 Philippine Blog Awards and a Palanca Award . A father and traveler who enjoys to eat, shop and travel. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! He has three passions in life: social media, travel, and movies. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Jan. 28. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. No progress and cant even hold a person who can give a solid answer. Hence we requested for refund back to credit car. Its taking them too long to process refund. My account with them is just useless!! walang kwenta!!! Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Good luck to them. it is still on process sa my cases ko. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. No grace period or leniency for honest mistake? While waiting, follow us on these channels. I have an issue with AirAsia too. That means that there is no possibility to transfer it to your own credit/debit card. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. I must say AIR ASIA is the worst airline!! i'd suggest to not stop following up cause flight tickets are not cheap. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Much appreciated! hi I am edz. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Essay, Pages 3 (570 words) Views. Thank you for answering. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. within 2mins and still get this Bummer message. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Rohana and her family did not fall under any exempted category. AirAsia continues to lie to its customers. "The problem child is AAX and while air . I tried using BO but its useless he cannot help me with my request. I can communicate in English and Mandarin well. Thank you. I complained but no help whatsoever. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', I havent received my refund yet. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . . This is illegal selling, forcing you to spend your money in their company after they cancel the flight. it can only be used by rebooking a flight. Tired of all their BS. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? So, nganga na lang? Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. can I still change it to be refunded to original payment? Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. I shall end my rant here.. really disappointed and felt cheated. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Gusto ko rebook Kaso wlang email na dumating sakun hnliches Problem wie bei 329 anderen. You cannot just up and suggest the cancellation of flight tickets. We had notified them that she could not negotiate stairs. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Hi, were you able to get your refund? Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Bisher von 2 Kunden gesehen. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. You may be asked your contact information and other details. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? . I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Desired outcome: So frustrating. Download. They have not refunded my 2020 cancelled flight. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Q. I am disabled, blind / visually impaired or have reduced mobility. In my view, its equivalent to theft. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. This is too stressful. [protected]. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Even left my celfone overnight with that live chat. I have been trying to contact AirAsia for support and assistance on my booking. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. 1 / 10 Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Submit a complaint to AirAsia and receive as much as 600 per passenger. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Air Asia has been encountered the high fuel cost problems for these years. Confirmation Number: S8UUKN AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. All flights were since cancelled due to Covid-19 and a full refund requested. They closed the case without further explanation. Follow AVAs next instructions. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. My Cases Articles Booking Cancellation & Refund ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Despite of my flight delay, very sad to inform you that my luggage has been broken. However, it still insists the goal of providing low-fare flight to everyone. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). 679. If yes, how did you do it? - No grace period or leniency for honest mistake? Read the reminders that AVA will share. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . This will surely increase the credibility of your complaint.

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